Telehealth Appointments
Healthcare at Your Fingertips—Now Serving Port St. Lucie Virtually
At Optimal Care Family Health, you don’t have to leave home to receive quality medical care. Our telehealth appointments offer convenient, secure access to your provider through your smartphone, tablet, or computer. Whether you need a quick sick visit, a medication refill, or a follow-up for a chronic condition, we bring the care to you—anywhere in Florida.
Virtual Visits for Sick Care, Follow-Ups & Medication Refills
Our telemedicine services are ideal for:
- Cold and flu symptoms
- Sinus infections and sore throats
- Medication refills
- Chronic disease check-ins
- Lab result reviews
- Behavioral and lifestyle consultations
Telehealth helps you avoid unnecessary trips to urgent care and stay on top of your health—even on your busiest days.
Convenient Access to Care from Home
No Commute. No Waiting Room. Just Expert Medical Advice.
Whether you're home sick, caring for kids, or working remotely, our telehealth platform gives you direct access to your provider—without the hassle. Key benefits:
Same-day or next-day availability
Easy-to-join video visits
Works with most devices & internet connections
Fits around your busy schedule
Serving patients throughout Port St. Lucie, Tradition, and surrounding Florida communities.
HIPAA-Compliant & Easy to Use
Safe, Secure, and Private Virtual Care
Your privacy and safety are a top priority. Our telehealth system is fully HIPAA-compliant, ensuring your personal health information is protected at every step.
You’ll receive a secure link via email or text—no downloads or special logins required.
- Private, one-on-one virtual sessions
- Encrypted communication
- Trusted platform used by medical professionals nationwide
Ideal for Busy Professionals, Parents & Seniors
From back-to-back Zoom meetings to picking up the kids, we understand how hectic life can be. That’s why telehealth is a perfect solution for:
- Busy professionals who need care between meetings
- Parents who can't easily leave home
- Seniors managing chronic conditions from the comfort of home
Telehealth makes staying healthy easier and more accessible than ever.
Frequently Asked Questions
Virtual Visit Services
What conditions can be treated virtually?
We can treat most minor illnesses, manage ongoing care for chronic conditions, and handle prescription needs. If an in-person visit is necessary, we’ll let you know.
Can I get a prescription during a telehealth appointment?
Yes, if medically appropriate. We can send prescriptions directly to your preferred pharmacy.
How do I schedule a virtual appointment?
Simply call our office at (772) 301-0123, and we’ll help you set up a telehealth visit that fits your schedule.
HIPAA & Security
Is telehealth as secure as an in-person visit?
Yes. We use encrypted, HIPAA-compliant platforms to keep your information safe and confidential.
Will my visit be recorded or saved?
No. We do not record any telehealth sessions. Your medical chart will be updated as it would in a normal visit.
Can someone join the visit with me (e.g., caregiver or spouse)?
Yes, just let us know in advance and we’ll help facilitate secure access for another participant.
Telehealth Access
What technology do I need for a telehealth visit?
A smartphone, tablet, or computer with a camera and microphone—and a stable internet connection—is all you need.
Will I be able to see and speak with the provider live?
Yes, our video visits are real-time and interactive—just like an in-office appointment.
What if I have trouble connecting to the platform?
Our staff can walk you through it beforehand or troubleshoot as needed to make sure your visit goes smoothly.
Who Should Use Telehealth?
Is telehealth right for those with mobility challenges?
Absolutely. It’s a convenient, low-stress option for routine care, medication management, and more.
Can children be seen via telehealth?
While this clinic focuses on adult care, Dr. Sousa’s close coordination with Optimal Care Pediatrics ensures continuity of care across age groups.
What if I prefer in-person visits?
We offer both! Telehealth is an option—not a replacement—for patients who need flexibility or live at a distance.